PlentiChat AI ("PlentiChat," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services at https://plentichat.com or any connected platforms (e.g., Instagram, Facebook).
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and Instagram/Facebook handle provided during signup or waitlist registration.
- Authentication Data: Information from Meta (Facebook/Instagram) when you connect your account, such as name, email, and account ID.
- Chat Data: Messages and conversations you choose to connect to PlentiChat so our AI can respond on your behalf.
- Usage Data: Log files, IP address, device/browser type, and activity within our app.
- Payment Data (if applicable): Information processed securely by Stripe when you purchase a subscription.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our chatbot services.
- Respond to customer support requests.
- Power AI responses only for your connected accounts. Your chat data is never used to train public AI models.
- Communicate with you about new features, offers, or updates.
- Ensure security, detect fraud, and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share data only with:
Service Providers:
- Supabase (database storage)
- OpenAI (AI-generated responses)
- Stripe (payment processing)
- Postmark (email delivery)
Legal Authorities: If required by law or government request.
4. Cookies & Tracking
We may use cookies, Google reCAPTCHA, and similar technologies to:
- Protect against spam and abuse.
- Understand how users interact with our website.
You can disable cookies in your browser, but some features may not work properly.
5. Data Security
We implement industry-standard security measures (e.g., encryption, access controls) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:
- Access, correct, or delete your data.
- Request a copy of your data.
- Withdraw consent at any time.
To exercise these rights, contact us at grace@plentichat.com.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with laws, or resolve disputes.
8. Children's Privacy
PlentiChat is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from children.
9. Changes to this Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or through our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at: